Performance Management

• managing standards and giving feedback

• confronting poor performance

• rolemaps and competent pay

• how to motivate people

• managing time and minimising stress

Level 5 Diploma in Management (QCF)

This will consist of a series of 9 one day workshops.  If participants attend each of the workshops and also complete workplace assignments it will result in them achieving the Level 5 Diploma in Management (accredited onto the QCF).

Here is an overview of the workshops, the detail will be designed to suit the individual participants:

• Introduction to the Award and planning to achieve it (including cross mapping to rolemaps)

• Your role and responsibilities - including innovative 'business development planning' linked to a realistic assessment of people and financial resources

• A close look at leadership, what is it and have we got it - how can we enhance our skills and build productive working relationships

• Managing people, motivation, discipline and team building

• Organisational culture and the implications of this

• Dealing with 'change' and understanding the impact on our people

• Customer service - what this means in the Fire Service environment, identifying ways to improve standards and raise the profile of our team/department

• Becoming a learning organisation

• Mop up workshop - finalising our qualifications and celebrating success!

Assessors will be in attendance on each of the workshops to provide one to one guidance and support.

It will be necessary for assessors to visit delegates at their place of work on at least one occasion.

This programme can be run in-house for groups of up to ten managers, and will be cross-mapped to individual rolemaps.

Management Development

• emotional intelligence - is it worth having?

• IPDR interviewing skills

• team briefing and influencing

• understanding the impact of change

• project planning and implementation

CPD Events for Assessors and Internal QA Staff

• professional discussion as an assessment method

• making best use of video evidence

• evaluating internal QA activities and impact

• avoiding being a box ticker

• up to date thinking for assessors

Centre Coordinator CPD

• preparing for external QA visits

• streamlining processes and procedures

• managing the team

• how does your paperwork measure up?

Courses for HR and Training Professionals

• moving from instructing to facilitating

• mentoring and coaching skills

• a new take on learning styles

• internal consultancy skills